The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Artisan Cellar will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 after the confirmation. Please return your purchase to the following address: Artisan Wine & Spirits Sdn Bhd No.30 , Jalan 8/91, Taman Shamelin Perkasa, Cheras 56100 Kuala Lumpur. Please contact us at sales@artisanwine.com.my or 016-352 5295 if you have any questions or doubts.